CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: NFASwag@gmail.com
or fill in our contact form:
FAQ
01
What if I no longer see the product I want?
We strive to maintain a diverse and up-to-date inventory but some items may go out of stock due to high demand, limited drops, or other factors. We encourage you to stay connected with us for "first dibs" on all drops.
03
What payment methods do you accept?
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We accept all major credit cards, debit cards, and other forms of secure payment such as ApplePay and PayPal.
05
What's your shipping policy?
We offer standard shipping options. Shipping times and cost are detailed during the checkout process.
07
What is your exchange policy?
To streamline our processes and offer competitive pricing, we've opted for a no-exchange policy. We encourage customers to carefully review their orders before purchasing.
02
Can I modify or cancel my order?
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Generally not applicable however please contact our customer service team promptly for assistance.
04
Can I track my order ?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number on the carrier's site to track your package.
06
What is your return policy?
You may return any unused item(s) within 14 days of purchase date for a full refund Items MUST BE in their original package, and with all tags attached. To initiate a return please contact our customer service team at NFASwag@gmail.com.
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Note: Items marked as "Final Sale" cannot be returned or exchanged.
08
What is your refund policy?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). Approved refunds will be processed to the original payment method within 5 business days.
NOTE: Original shipping cost are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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